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Customer Service and Reception Jobs London - Find Customer Service and Reception Jobs

London Home Page > Jobs > Customer Service and Reception > Full time Reception Supervisor

Full time Reception Supervisor

Posted on: Thursday 31 October
Posting no: 8343666029

The Strand Palace Hotel is a large landmark hotel wonderfully located in the heart of London.Situated near to both Covent Garden and Charing Cross stations; it is surrounded by some of London's finest architectural and cultural landmarks, making the hotel a perfect base for both leisure and corporate guests. The Hotel offers extensive catering facilities including restaurants, bars and Conference & Events suites.

We are currently seeking a full time Reception Supervisor to join our friendly and busy Front Office team. The role will involve leading the Reception team in providing a professional, efficient and friendly service to our guests.

Duties will include:

·Assisting and supervising receptionists in delivering a high standard of service to guests through check in and check procedures.

·Dealing with guest queries.

·Prepare and pre-check group arrivals to ensure shorter and smoother procedure on arrival.

·Assist on front desk with checking guests in and out to avoid unnecessary queuing.

·Ensuring VIP's, corporate and regular guests are catered for.

·Assist in maximizing occupancy, Average Room Rates and rooms revenue

·Assist with administration when required making sure that companies and travel agencies are invoiced for prepaid/bill back guests.

·Making weekly statutory orders for reception that everything that is required is stocked up.

·Ensuring adequate training and support is given to the Reception team

·Motivating and leading the team during the shift, ensuring highest standards of service are achieved.

·Maintaining communication with relevant departments within the hotel through effective team briefings and handovers.

Successful Candidates will need to have:

·1-2 years previous supervisory experience within reception in a large hotel or similar environment

·Good leadership skills

·Have the ability to manage and motivate a team of people

·Good interpersonal and communication skills

·Good level of spoken English

Based on 39 hours per week and includes early morning, evening and weekend shifts, therefore a degree of flexibility is required.

Why work for the Stand Palace Hotel?

Here at the Strand Palace Hotel, we pride ourselves on towards the highest levels of guest satisfaction, and as such you will be part of motivated team who take service & guest satisfaction to another level. Following a substantial investment, the modernization of our Rooms and catering outlets together with our desirable location near world-famous landmarks and business district, the Hotel is a premier yet affordable choice for all our guests.

The Strand Palace is known as an employer that invests in its staff, providing fantastic training and development opportunities to help develop to their full potential. Each employee is valued: you are not just another number; you are the key to our future success.We have a dedicated Company trainer as well as individual department trainers, enabling us to offer a fantastic spectrum of tailored training opportunities ranging from bespoke in-house training courses, Personal Effectiveness, Management development skills, renowned WorldHost programme and much, much more.

In recognition of our commitment to investing in our people and social responsibility, we have won the following awards:

-Investors In People (Bronze) 2011 (We have had IIP status since 1998)

-WorldHost Recognition for Excellent Customer Service 2011

-Green Tourism Business Scheme (Gold) 2011

-Member of the Considerate Hoteliers Association since 2010

In return the Hotel offers competitive rates of pay, employee benefits include staff standby rates, meals on duty, company sponsored health care, annual season ticket loan and much more!

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to work in the UK.Please note that due to the volume of applications received we are only able to contact short listed candidates.

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
phone: Strand Palace Hotel on 020 7379 4737