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London Home Page > Jobs > Customer Service and Reception > Guest Service Staff - Reception

Guest Service Staff - Reception

Posted on: Saturday 19 October
Posting no: 2571675579

Jurys Inns Group Ltd is one of the fastest-growing hotel groups in Europe, with 32 property locations in the UK, Ireland and Europe with more to come...
Jurys Inn Islington
now has an excellent opportunity available for a

to join our Front Office team.

Guest Service Staff Receptionist overview:
To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner. Ensure a professional, friendly and courteous service to all guests.
Guest Service Staff Receptionist key responsibilities:

To be familiar with the day`s business, including arrivals, departures, special requests, etc.
To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the front office desk during your shift.
The ideal candidate for this position:
Must be courteous and focused on providing a consistently high standard of customer service.
Must be standards driven and detail-orientated.
Must have the ability to multi-task in fast-paced environment.
Must be flexible with regards to hours.
Must have a good command of the English language.
Must have excellent self-presentation.
Should have previous experience in similar role.
Should have experience using Fidelio/Opera or similar reservations system.

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
phone: Jurys Inns Group Ltd on 207 411 2200