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Customer Service and Reception Jobs London - Find Customer Service and Reception Jobs

London Home Page > Jobs > Customer Service and Reception > Guest Service Staff Supervisor - Reception

Guest Service Staff Supervisor - Reception

Posted on: Saturday 26 October
Posting no: 6213546247

To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner.To Ensure a professional, friendly and courteous service to all guests and train and coach all members of the hotel reception. To be able to take ownership of the department when the Front Office Manager is not in the hotel.
Guest Service Staff Supervisor key responsibilities:

To be familiar with the day`s business, including arrivals, departures, special requests, etc.
To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the reception desk during your shift.
The ideal candidate for this position:
Should have previous supervisory experience.
Will have excellent communication and be approachable and able to work well under pressure.
Must be able to work well in a team.
Must be self-motivated and self-confident in all aspects of guest relations.
Must have the ability to prioritise and delegate work whilst also providing training and support.
Must be courteous and focused on providing a consistently high standard of customer service.
Must be standards driven and detail-orientated.
Must have the ability to multi-task in fast-paced environment.
Must be flexible with regards to hours.
Must have excellent self-presentation and good command of the English language.

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
phone: Jurys Inn on ( 44) 208 448 6000