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Customer Service and Reception Jobs London - Find Customer Service and Reception Jobs

London Home Page > Jobs > Customer Service and Reception > Interim Reception Manager

Interim Reception Manager

london
Posted on: Friday 25 October
Posting no: 8991735898

A Reception Manager with DoubleTree by Hilton oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand?It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton understands that doing the little things well can mean everything. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.What will I be doing?

What will I be doing?

As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Maintain good communication and working relationships with all hotel departments

Monitor staffing levels to meet cover business demands

Conduct monthly communication meetings and produce minutes

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Reception team

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist with other departments, as necessary

What are we looking for?

Reception Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector

High level of IT proficiency

High level of commercial awareness and sales capabilities

Experience of managing people and developing people

Previous experience of managing a department and Profit & Loss account

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems

A degree or diploma in Hotel Management or equivalent



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything. More than 250 properties in countries throughout the world More than 230 million cookies have been served, and still baking! Hotel chain continues to grow rapidly Features the signature Sweet Dreams Sleep Experience.

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
or
phone: Hilton Worldwide on 44 207 856 8000