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Customer Service and Reception Jobs London - Find Customer Service and Reception Jobs

London Home Page > Jobs > Customer Service and Reception > Reception Shift Leader

Reception Shift Leader

London
Posted on: Tuesday 27 August
Posting no: 1602058783

A Shift Leader with Doubletree by Hilton supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

What will it be like to work for this Hilton Brand?

It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton- understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.

What will I be doing?

As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient Reception operations including check in/out procedures

Support Team Members in handling Guest requests and enquires to ensure a positive outcome

Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments

Ensure a consistent, high level of customer service

Brief your team on any events or VIP guests in the hotel that day

Drive sales revenues and promote hotel services and facilities for up-selling opportunities

Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

Act in accordance with the front of house equipment and the property management systems

Conduct training programs on an ongoing basis

Carry out shift handovers and brief team members as required

Follow company brand standards

Assist other departments, as necessary, and maintain good working relationships with hotel Team Members


What are we looking for?

Shift Leaders serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own or as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous supervisory experience in a hotel environment

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about DoubleTree by Hilton --- where the little things mean everything.

More than 250 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidly
Features the signature Sweet Dreams- Sleep Experience
Job: Front Office
Schedule: Full-time

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
or
phone: Hilton WorldWide on 44 207 856 8000