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Customer Service and Reception Jobs London - Find Customer Service and Reception Jobs

London Home Page > Jobs > Customer Service and Reception > Reception Team Member

Reception Team Member

Posted on: Thursday 24 October
Posting no: 7739366030

Ibis group is the largest European economy hotel network and is continuing to expand. The Ibis chain is widely recognised for its excellent value for money and convenient location and has 760 hotels in 36 countries, including 50 hotels in the UK and Ireland.

Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free. In light of these initiatives we were delighted to be awarded a worldwide hospitality award for the best customer relationship and quality management programme in 2005.

Our belief is that extraordinary customer service should be demonstrated by each and every team member. as supported by our award winning Good to Great culture covering training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.

Do you see yourself as a person who is always prepared to deliver an extraordinary service, the Ibis Greenwich is looking to recruit a Front Office Team member to join the team.

Duties include:

- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
- To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
- Respond to a wide range of guest requests and promote hotel facilities
- Manage invoicing payments and cash operations during the day shift
- Check the Croom report and keep housekeeping informed of any modifications
- To take reservations and business enquiries out of office hours.

Spotlight on personality:
- Guest-oriented and service minded
- Good interpersonal skills
- Sales oriented
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
phone: Mahmoud DJAFER on 208/3051177