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London Home Page > Jobs > Multilingual > Multilingual 1st Line Helpdesk Support Agent

Multilingual 1st Line Helpdesk Support Agent

Posted on: Thursday 31 October
Posting no: 2353526636

Company: Our client, a boutique international company at the cutting edge of online technology are currently recruiting a Multilingual 1st Line Helpdesk Support Agent for their European office based in London UK.

Role: The role of 1st line Helpdesk Support involves the following;

-Handling multilingual customer contacts, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes

-Supplying Technical/Sales Support to clients
-You must also take responsibility for client hardware and software installations in order to troubleshoot problems and document procedures effectively
-Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner is also a key element of this role

Skills: The skills needed for this role are as follows;
-Must be fluent in English with either Portuguese, Spanish, French or German an advantage
-You will be able to negotiate at all levels and possess the ability to demonstrate a professional, persistent and persuasive approach working within a small dedicated and enthusiastic team
-The ideal candidate will have at least 2 years Helpdesk/Customer Service experience
-Finally you will have the ability to operate a desktop computer system and possess a familiarity of operating system Windows 2000, MS Word & Excel

Contact the ad poster

 Contacts of a commercial nature will NOT be entertained
phone: Origin Multilingual on 44 (0) 20 3468 4181